Q: What is your shipping cycle after repair?
A: After testing is completed and payment is confirmed, we arrange shipment within 2 business days. Shipments may be delayed during holidays.
Q: What preparations are needed before shipping components?
A: To ensure efficient and accurate repair of your components, please follow these steps:
1. Component Information: Provide the model and quantity of components, and declare any hazardous materials like batteries.
2. Fault Description: Describe the fault symptoms in detail (e.g., won’t power on, image abnormality, error codes).
3. Safety Pre-processing: If the component uses removable batteries, please remove them before shipping.
4. Secure Packaging: Wrap circuit boards individually with bubble wrap, place them in a sturdy box with filler material to prevent movement and damage during transit.
5. Obtain Shipping Address: Contact our official customer service to get the address of our service center.
Q: Do you provide a repair report upon completion?
A: After repair completion, we provide test videos and images showing the board functioning normally within the machine to verify repair quality and clinical usability standards.
Q: Do you offer online repair services?
A: Our engineers can provide an initial fault assessment free of charge. However, physical repair of the board requires receiving the actual part and using specialized equipment to diagnose the specific fault point before proceeding.
Q: What is the repair turnaround time?
A: The standard repair cycle is typically 3-5 days, depending on the extent of the circuit board fault. Upon receiving and inspecting the board, we will provide a detailed repair plan and an estimated completion time.
Q: What is your repair process?
A: Our repair process is designed to be seamless, transparent, and collaborative, ensuring you are informed at every step. Here’s how it works:
1.Inquiry
2.Get free consultation to detect the trouble
3.Ship for repair service
4.Receive the test report and the repair plan
5.Confirm the repair plan by clients and get the quotation
6.Confirm the Invoice and arrange payment
7.Receive test video and pictures after repair
8.Confirmed by clients
9.Delivery
10.Free lifelong consultation service
